Smartavia Answer Center
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How to file a claim with Smartavia?
In brief: a claim for financial compensation is a written or electronic application with supporting documents. It must be completed according to specific rules and sent to Smartavia.
📋 When to file a claim
You can file a claim for financial compensation if your situation involves:
- flight delay, cancellation, or rescheduling;
- loss of or delay in delivering baggage;
- damage to baggage;
- improper service at the airport or on board.
📝 What form to use
- Written or printed — with your personal signature.
- Electronic — with the necessary supporting documents attached.
📮 Where to send it
By post: 163053, Arkhangelsk Oblast, Arkhangelsk, Talazhsky aviagorodok, Aeroport Arkhangelsk street.
Online: fill out the form on the website.
📄 What to attach
Attach documents that confirm your circumstances. For example, a baggage damage or loss report, receipts.
