Smartavia Answer Center

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Can I transport a wheelchair or other means of transportation for free?

Passengers with reduced mobility can transport their wheelchair or other means of transportation free of charge.

If not available, a wheelchair can be provided upon request at the airport.

You can leave a request for the provision of escort and wheelchairs at the airport by contacting the feedback form, clicking on the "Write us" button, to the call center or on our website when buying a ticket, by clicking on the "Add special services" field .

If you will be in your own wheelchair, be sure to notify the airline so that the request can be included in your booking.

You can leave a request by writing to us on the feedback form, by clicking on the "Write to us" button, or by calling the call center. Be sure to write in the message: the weight of the wheelchair, the dimensions when folded (length-width-height), if the chair is electric, then tell the power of the lithium-ion battery.

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