Smartavia Answer Center
We will answer your most important questions ❤️
I am a passenger with reduced mobility and I'm being accompanied. Will we be seated together?
Yes, we will do our best to ensure that you and your accompanying person sit together. The comfort of passengers with reduced mobility is our priority.
What you need to do to be seated together
- Let us know in advance via any written communication channel. Write: "Please seat a passenger with reduced mobility [full name] and their accompanying person [full name] together".
- Attach supporting documents (scan or photo) — for example, a disability certificate, ID, MSE conclusion or other document confirming the need for accompaniment.
- We will add the information to your booking.
- Take the original documents with you to the airport — they may be required during check-in.
Important: check-in only at the airport
Frequently asked questions
What if almost all seats on the flight are already taken and there are no free seats nearby?
We block several seats in advance for passengers with reduced mobility and their accompanying persons. Let us know about your need when purchasing the ticket or immediately after — the chance of getting seats together is very high.
Do I need to pay for seat selection to sit together?
No, the seat selection service is provided free of charge for passengers with reduced mobility and their accompanying persons. You should not pay for seats.
What if I am travelling without an accompanying person but need assistance?
Then you need to book the "Assistance for a passenger with reduced mobility" service when purchasing the ticket (via the call centre or sales office). Airline staff will meet you and help you at all stages.
Can I choose specific seats in advance (for example, by the window)?
You can indicate your seat preferences. However, the final decision depends on the aircraft type and the availability of seats suitable for passengers with reduced mobility.
