Smartavia Answer Center

We will answer your most important questions ❤️

I want to order an escort service. How to do it?

We treat customers with disabilities with special care, sharing the desire to travel and trying to provide maximum comfort, safety and assistance at all stages of the journey.

For convenience, you can order an escort service/wheelchair (for hearing, vision, mobility impairments):

  • when issuing a ticket on the website, selecting the required special service;
  • after buying a ticket in the "Order Search";
  • via a call center;
  • feedback form by clicking on the "Contact us" button.

Detailed information on transportation of special categories of passengers can be found on our website.

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