Smartavia Answer Center
We will answer your most important questions ❤️
Can I transport a wheelchair or other means of transportation for free?
Passengers with reduced mobility can transport their wheelchair or other means of transportation free of charge.
If not available, a wheelchair can be provided upon request at the airport.
You can leave a request for the provision of escort and wheelchairs at the airport by contacting the feedback form, clicking on the "Write us" button, to the call center or on our website when buying a ticket, by clicking on the "Add special services" field .
If you will be in your own wheelchair, be sure to notify the airline so that the request can be included in your booking.
You can leave a request by writing to us on the feedback form, by clicking on the "Write to us" button, or by calling the call center. Be sure to write in the message: the weight of the wheelchair, the dimensions when folded (length-width-height), if the chair is electric, then tell the power of the lithium-ion battery.
We may not respond to you if: the content of the message violates the laws of the Russian Federation, the content of the message is contrary to the basics of morality and morality, the message is clearly offensive, the content of the message does not relate to the activities of Smartavia, the message does not contain questions requiring an answer from the sender.
If you have material claims against the airline, please apply in writing to the legal address (read the rules for filing claims beforehand)
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