Smartavia Answer Center
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How do I book the Hand Luggage Plus service?
In brief
The "Hand Luggage Plus" service increases the dimensions of your main piece of hand luggage from 40×30×20 cm to 55×40×20 cm. The weight limit is up to 10 kg. It can be booked no later than 24 hours before departure.
What the service gives you
- The main piece of hand luggage — 55×40×20 cm instead of 40×30×20 cm.
- The weight limit — up to 10 kg.
How to book
- When purchasing your ticket on the website — in the "Add extra services" section.
- After purchase — in "My Bookings" → "Services" → "Baggage, hand luggage and your pet" → "Increase hand luggage to 55×40×20 cm".
- Or contact the Smarty chatbot on MAX.
Important
The service may not be available on some flights. You can check availability in
"My Bookings"
or via the
chatbot on MAX.
Frequently asked questions
What if my hand luggage weighs more than 10 kg?
Then it must be checked in as baggage. Check the cost on the baggage page.
Can I book the service after purchasing my ticket?
Yes, via "My Bookings" or via the chatbot on MAX.
Can I get a refund for the service?
Yes, if there are more than 24 hours before departure.
