Smartavia Answer Center

Please check the following points:

• no more than 24 hours and no less than 3 hours left before departure;
• Passenger's last name is the same as on the ticket;
• ticket number contains 13 digits and starts with 316;
• The city of departure is available for online check-in for the flight. The list of cities can be found at site.

If the problem persists, contact the call center.