When changing the flight date/time or route
The service will be canceled.
How to purchase
Enjoy sitting next to the window? Want to be the first one to quit the airplane? You can book the preferable seat in advance(only on Smartavia’s flights ).
Enter order information
View flight details and manage your order yourself
During the online check-in
Online check-in starts 24 hours and ends 3 hours before the flight departure.
On the website flysmartavia.com
At our own sales offices
Through the Smartavia call center
In the agencies
How much does seat selection cost
Cost of the "Seat Selection" service on regular and charter flights.
During the purchase and later |
Service cost(depends on the route) |
|
|---|---|---|
| «Comfort» SeatIn the first row of the plane and in the row by the emergency exit. Restrictions on service availability. | from 1 590 ₽ | |
| Window and aisle Seats In the front rows | from 349 ₽ | |
| Window and aisle Seats In the last rows | from 349 ₽ | |
| Middle Seats All rows | from 349 ₽ | |
During the online check-in |
Service cost(depends on the route) |
|
|---|---|---|
| «Comfort» SeatIn the first row of the plane and in the row by the emergency exit. Restrictions on service availability | from 1 590 ₽ | |
| Window and aisle Seats In the front rows | from 399 ₽ | |
| Window and aisle Seats In the last rows | from 399 ₽ | |
| Middle Seats All rows | from 399 ₽ | |
We suggest booking the service in advance
When buying the ticket at the airport your favorite seat might be taken.
At the check-in desk at the airport |
Service cost(depends on the route) |
|
|---|---|---|
| «Comfort» SeatIn the first row of the plane and in the row by the emergency exit. Restrictions on service availability | from 1 590 ₽ | |
| Seat selection All rows | 400 ₽ | |
| Blocking the adjacent seat More | 1 000 ₽ | |
Print the receipt
If you have purchased the "Seat Selection" service, we recommend printing or saving the receipt on your phone. It will be sent to your email after payment. Wait for your turn to check in and drop off your luggage, and inform the staff at the check-in desk that you have paid for "Seat Selection.".
Who is not eligible for the service
The "Seat Selection" service is not available for unaccompanied minors and passengers traveling with pets in the cabin. They will be assigned to seats specifically designated for these categories of passengers.
Blocking the adjacent seat
If you enjoy privacy or are flying with someone and want to sit without neighbors, you can block the adjacent seats. This means that no one will sit in them.
How to purchase the service
Contact a staff member at the check-in desk at the airport. Blocking the adjacent seat is only possible if there are available seats on the flight.
Service cost
Service cost — 1000 ₽.
Allow yourself more comfort
Book premium comfort seats in advance
Restrictions on Choosing "Comfort" Seats
"Comfort" seats are located in the first row or in the row by the emergency exit. Due to safety requirements, we cannot accommodate passengers of certain categories in these seats.
In the first row:
At the emergency exit:
If you belong to one of these categories and have paid for a "Comfort" seat, we will try to reassign you to a similar available seat. If none are available, we will place you in any other free seat in the cabin. Unfortunately, in this case, a refund for the seat selection will not be possible.
Refund policy
In case of voluntary refund of an additional service
We will provide a full refund for additional services if you decide to cancel them and submit your request to us at least 24 hours prior to the departure time.
Refunds are processed at the point of purchase / where the service was purchased.
A voluntary refund is not available if there are less than 24 hours remaining until departure. A refund is also not issued after the departure time has passed.
In case of involuntary refusal of transportation
If you have to refuse the flight for involuntary reasons, we will refund the full cost of the service.
In case of aircraft substitution, seats may be changed. Passengers who have paid for the "Seat selection" service will be provided with seats on the plane that are similar in price and comfort.
Involuntary reasons include:
- illness of the passenger or a close relative traveling with them;
- death of a close relative;
- flight cancellation;
- flight delay of 30 minutes or more;
