How to arrange
If your carry-on luggage exceeds the wieght/ size/ seat quantity allowence, but you don’t want to check it in, we offer the option to bring an additional piece of carry-on luggage on board. Transportation rules
On the website flysmartavia.com
At our own sales offices
Through the Smartavia call center
At travel agencies
On the website flysmartavia.com
At our own sales offices
Through the Smartavia call center
At travel agencies
During the check-in
During the check-in at the airport
Available no later than 40 minutes before departure.
How much does the additional carry-on cost
The cost of the "Additional Carry-on Luggage" service depends on the destination within the Smartavia route network.
On the website or through the Smartavia call center |
Service cost |
|
|---|---|---|
| 10 kg | Additional space for carry-on 10 kg over the allowenceDimensions 55х40х20 cm | from 2 000 ₽ |
| 2 kg | Additional space for Duty Free items under 2 kgOrdering through the call center | 1 000 ₽ |
| Transportation of photographic or video equipment with dimensions exceeding 40x30x20 cm, but not exceeding 55x40x20 cmOrdering through the call center | 1 000 ₽ | |
At our sales offices |
Servie cost |
|
|---|---|---|
| 10 kg | Additional space for carry-on under 10 kgDimensions 55х40х20 cm | from 2 500 ₽ |
| 2 kg | Additional space for Duty Free items under 2 kg | 1 000 ₽ |
| Transportation of photographic or video equipment with dimensions exceeding 40x30x20 cm, but not exceeding 55x40x20 cm | 1 000 ₽ | |
Exceeding fee: 3 500 ₽
If carry-on luggage exceeding the allowance stated on the ticket is found at the boarding gate, an additional fee will be charged for violating luggage transport regulations.
The airline has the right to refuse to transport baggage if the passenger refuses to pay for excess baggage or items that are transported at the excess baggage rate.
Sometimes, the space for additional carry-on luggage on board may be limited for security reasons by Smartavia staff. If such a decision is made, the staff at the check-in counters will offer you to check your items in accordance with your fare.
Service refund
If the service was not used
The cost of the service is fully refundable. To obtain a refund, you must contact the place where the service was purchased.
If the service was booked on the website, you can request a refund by filling out the service service refund form.
In case of changed date/time of the flight or changed route
The "Additional luggage" service will be canceled. A refund will be processed at the place where the service was purchased. To transport Additional luggage, you must rebook and pay for the service again.