Electronic ticket
An electronic ticket is a new form of airline ticket that replaces the paper format, making the preparation for your flight easy and comfortable. All travel data, including the payment confirmation recorded with a credit card, is stored in the client bank and the airline's booking system. If you wish, you can easily purchase an electronic ticket from our website from home or your office.
Your benefits:
- purchase of an airline ticket without a trip to the office;
- time-saving;
- purchase at our best price;
- purchase not only for youself but also for relatives and friends;
- only a passport and a birth certificate for children are required for check-in.
An electronic airline ticket, just like its paper counterpart, is an official document confirming the conclusion of a Air Transport Agreement between the passenger and the airline.
Information on mandatory insurance
Smartavia's civil liability is insured in accordance with the requirements of Federal Law No. 67-FZ of June 14, 2012, "On Mandatory Insurance of the Carrier's Civil Liability for Causing Harm to the Life, Health, and Property of Passengers and on the Procedure for Compensating Such Harm Caused During Passenger Transport by Metro," under a comprehensive aviation risk insurance contract No. 398-C12-24 dated September 10, 2024, with the Joint Stock Company "Insurance Society of the Gas Industry" (JSC "SOGAZ").
The insurance contract is valid from September 11, 2024, to September 10, 2025.
According to the terms of this contract, JSC "SOGAZ" provides insurance coverage for the airline's property interests related to compensation for harm to life, health, and property of passengers during the operation of the aircraft, while performing air transport of passengers, luggage, cargo, and mail, or carrying out aviation works on the aircraft.
In case of an event that has signs of an insured event, a passenger (beneficiary) wishing to exercise their right to receive insurance compensation may contact JSC "SOGAZ" directly.
Insurer: location Russia, 107078, Moscow, Akademika Sakharova Avenue, 10
Mailing Address: Russia, 107078, Moscow, Akademika Sakharova Avenue, 10
Phone: +7 (495) 739-21-40, 8 (800) 333-08-88 (24/7)
Email: sogaz@sogaz.ru
Documents required for entry/exit to/from the Russian Federation
Official information about documents can only be obtained from the consulate of the country you are flying to. The passenger is responsible for properly preparing documents and complying with all laws, regulations, rules, and orders of state authorities of the country from which (through) or to which transportation is carried out.
When embarking on an air journey, do not forget to take your passport with a visa (for travel within Russia — a Russian passport), your airline ticket — either paper or electronic (itinerary receipt), and other documents necessary for entry/exit to/from the country.
In accordance with the provisions of the Federal Law "On the Procedure for Exiting and Entering the Russian Federation," representatives of the carrier airline or an authorized organization have the right to demand that passengers present valid identity documents for checking visas or other permits for entry into a foreign state.
The airline reserves the right to deny boarding to a passenger with improperly prepared documents.
Documents required for reporting
If you need to provide financial reporting documents about your flight, keep your boarding pass and itinerary receipt. Please note that cash register receipts are not issued. According to Order No. 117 of the Ministry of Transport of the Russian Federation dated May 18, 2010, and letter No. 03-03-06/1/649 from the Ministry of Finance of the Russian Federation dated September 7, 2007, the documents for reporting on flight completion are the itinerary receipt along with the boarding pass. Duplicate boarding passes are not issued.
The itinerary receipt for an electronic passenger ticket and baggage receipt (extracted from the automated information system for air transport registration) is a strict accountability document and is used for cash settlements with organizations and individual entrepreneurs and/or settlements using payment cards without the use of cash register equipment.
Documents required for flight confirmation
Documents confirming the fact of the flight can be ordered on the airline's website or at Smartavia's own offices. To obtain a confirmation document, you need to fill out the appropriate form on the website or contact your local Smartavia sales office.
Confirmation documents:
List of documents required for purchasing airline tickets:
- Passport (general civil passport of a Russian citizen, CIS countries, general international passport, diplomatic passport, service passport, seaman's passport with a ship's role) or a document replacing it (see below).
- Military ID (for soldiers, sailors, sergeants, and petty officers serving under conscription or contract with a mark of service completion).
- Birth certificate (for individuals under 14 years of age).
- For foreigners, stateless persons, and refugees:
- national passport;
- certificate for stateless persons;
- residence permit in the russian federation;
- Certificate for return to CIS countries (for CIS citizens who have lost their relevant documents, consular offices of the Commonwealth in the Russian Federation must issue return certificates that are valid only for returning to the country of citizenship or permanent residence).
Documents replacing the passport:
- Certificate of a member of the Federation Council and a member of the State Duma of the Federal Assembly of the Russian Federation (during the term of office).
- Identity card for military personnel of the Russian Federation (for officers, warrant officers, and midshipmen).
- Temporary identity certificate issued by law enforcement agencies in case of loss or replacement of a passport.
- Certificate of release from places of deprivation of liberty (for individuals released from places of deprivation of liberty).