Smartavia Answer Center
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Insurance was issued in the ticket by mistake. How to return it?
If your flight has not yet taken place and no more than 14 days have passed since the insurance policy was issued, please fill in the special form to request a refund of the service. If you have already taken the flight, the money for the "Insurance" service cannot be refunded. The processing time for a refund request is up to 30 days. The funds are returned to the account from which the payment was made.