Smartavia Answer Center
We will answer your most important questions ❤️
What are the rules for filing a claim?
Passenger claims demanding material compensation are an application accompanied by the necessary supporting documents.
Claims of a material nature may be caused by flight delay/cancellation/rescheduling, loss/delay in delivery of baggage, damage to baggage, incorrect service at the airport or on board.
Claims demanding material compensation are accepted in written or printed form, certified by a personal signature, or electronically with the necessary supporting documents attached.
Written claims are sent to the address: 163053, Arkhangelsk region, Arkhangelsk, Talazhsky aviagorodok, Arkhangelsk Airport street.
You can submit a claim electronically using this link.
Detailed rules for filing claims, including written ones, can be found here.
