The check about the payment of the ticket (service) did not come. How can I get it?

Question

Accepted Answer

The receipt is sent immediately after payment for the ticket/service to the email address provided at the time of booking.

If you do not receive the receipt, we recommend checking your "Spam" or "Promotions" folder. If the email is not found, please contact us via the .

If your booking includes several passengers, the receipt will be issued for the total order amount.

If the ticket/service was purchased through a third-party internet resource, our sales office or a third-party agency, please contact the place of purchase for further assistance.

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Passenger details

Passenger's name Series and passport number Phone number Email address

What service do you need a receipt for?

Select a service

Ticket
Exchange
Return
Luggage
Hand luggage
Re-opening registration
Other services

Information about order

Flight No

Indicated on the itinerary receipt. A combination of Latin letters and numbers, for example: 5N 000

Departure date Date and time of payment Receipt amount

Comment on the application

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Annexes

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