Smartavia Answer Center

We will answer your most important questions ❤️

The check about the payment of the ticket (service) did not come. How can I get it?

The ticket or service payment check is sent immediately after payment to the email address specified in the reservation.

If you do not receive a check, it is recommended that you first check the Spam folder. If emails are not found in the Spam folder, it is recommended that you contact us through the feedback. When submitting a request, please indicate the full name of the passenger, the date and direction of the flight, as well as the series and passport number.

In case the booking contains multiple passengers, we do not send separate payment checks for each passenger. In such situations, the check will be sent for the total order amount.

If the ticket was purchased through a third-party Internet resource, our sales office or a third-party agency, contact the place of purchase of the ticket for further assistance.

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