Smartavia Answer Center
We will answer your most important questions ❤️
The check about the payment of the ticket (service) did not come. How can I get it?
The ticket or service payment check is sent immediately after payment to the email address specified in the reservation.
If you do not receive a check, it is recommended that you first check the Spam folder. If emails are not found in the Spam folder, it is recommended that you contact us through the feedback. When submitting a request, please indicate the full name of the passenger, the date and direction of the flight, as well as the series and passport number.
If the ticket was purchased through a third-party Internet resource, our sales office or a third-party agency, contact the place of purchase of the ticket for further assistance.
with a solution.
We may not respond to you if: the content of the message violates the laws of the Russian Federation, the content of the message is contrary to the basics of morality and morality, the message is clearly offensive, the content of the message does not relate to the activities of Smartavia, the message does not contain questions requiring an answer from the sender.
If you have material claims against the airline, please apply in writing to the legal address (read the rules for filing claims beforehand)
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