The appeal number consists of 3 characters of the Latin alphabet, the ‟-‟ sign and 5 digits. Example, GSN-12345.
A letter with the application number is sent to the email address specified when filling out the application.
Processed
Your request has been successfully processed in accordance with the airline's rules
The results were sent to the contact details specified in the application 💜.
If you have any questions, please contact us by replying to the email you received from a staff member, or write to us via form feedback.
Under consideration
Your request is being processed
As soon as request is processed, we will send a response to the contact details specified in the application 💜.
Processing time can be up to 30 days, with the exception of requests for certificates (up to 10 days) and data changes (up to 1 day).
Checking in progress
Your request is being further reviewed
As soon as the situation is fully worked out by the employee, we will provide you with a detailed answer.
Stay connected 💜.
Auto reply sent
Your appeal has been accepted, and based on the topic of the appeal, a detailed answer to the question has been sent to you
If the auto-reply did not help you or you still have questions, then write to us in a response letter, a member of the support team will be happy to help.
We are always near 💜.
Waiting for client response
A response from an employee has been sent to your request.
Please reply to us if the request requires it 💜.
Undefined
Unable to determine the status of your application. Please try again or contact us via the feedback form.
Not found
Request not found 😔
The appeal number consists of 3 characters of the Latin alphabet, the ‟-‟ sign and 5 digits. Example, GSN-12345.
A letter with the application number was sent to the email address specified when filling out the application. If you have not received a letter with the application number, then the request has not been received by our airline.