Ticket refund and exchange

Involuntary exchange:

An exchange is classified as involuntary in the case of:

• flight cancellation;
• delay of 30 minutes or more from the departure time specified in the ticket;
• change of the transportation route by the airline;
• flight departure earlier than the departure time specified in the ticket;
• failure to transport the passenger due to inability to provide them with a seat on the flight and date specified in the ticket;
• failure to transport the passenger on the aircraft caused by the passenger's delay at the airport due to the length of their screening, if during the baggage screening or personal search of the passenger no substances or items prohibited for carriage were found;
• failure by the airline to ensure flight connections in the case of a single transportation;
• failure to provide the passenger with the class of service specified in the ticket;
• In the event of illness of the passenger or a member of their family / Close relatives include
  parents and children, grandfather,
  grandmother and grandchildren,
  as well as full and half brothers and sisters close relative , traveling with them on the aircraft (upon presentation of an official document), or in connection with the death of a member of their family or close relative, which is documented, provided that the carrier is notified of this before the check-in deadline for the flight specified in the ticket.

Involuntary changes to the date/time of departure are made to the nearest flights (if flights are available in the schedule).

Voluntary exchange:

when making a voluntary ticket exchange, the passenger has the opportunity to change:

• date;
• time or departure;
• route (available only through the call center or company sales offices).

Voluntary route changes are available.

When changing the terms of transportation, fees may be charged according to the airline's rules and/or the conditions of the applicable fare.