Smartavia Answer Center
We will answer your most important questions ❤️
It is not possible to pay for a ticket. What should I do?
Make sure you have entered your payment details correctly, then check the payment system. It must be one of the following: Mir, VISA, MasterCard, Sber Pay, Alfa Pay, SBP. Check whether your account has sufficient funds to pay for the air ticket.
If all the above conditions are met, you can try to resolve the issue by clearing your browser cache or changing your device, and then re-booking the ticket.
Please note that when booking a ticket on the website, there is a time limit for payment — 20 minutes. After this time, the booking is automatically cancelled.
If the payment error persists, you can always contact the airline's call centre, visit our sales office or agencies in your city.
