1. Organizer and status of the promotion
1.1. The organizer of the “SMARTAVIA MAX” Promotion (hereinafter — the Promotion) is Joint Stock Company “Smartavia Airlines” (JSC “Smartavia Airlines”, PSRN 1042900018908, INN 2901126323, legal address: Russian Federation, 163053, Arkhangelskaya region, Arkhangelsk, settlement Talazhskiy airport, Airport Arkhangelsk street) — (hereinafter — the Organizer).
1.2. The Promotion is held in the “MAX” messenger on the Organizer’s official channel https://max.ru/flysmartavia (hereinafter — the Channel).
1.3. The Promotion is not a lottery as defined in Federal Law No. 138-FZ of 11.11.2003 “On Lotteries” or any other risk-based game; no purchase is required to participate, and it is not aimed at making a profit. The Promotion is a marketing initiative of JSC “Smartavia Airlines” aimed at drawing attention to the Organizer’s services, as well as increasing loyalty to the Organizer’s brand, activity in its social media accounts, and providing Participants of the Promotion with the opportunity to receive Prizes determined by the Organizer.
1.4. The Promotion is governed by these rules and the legislation of the Russian Federation.
2. Promotion dates
2.1. Participation period: from 13:00 (Moscow time) on 23 September 2026 to 11:59 (Moscow time) on 30 September 2026.
2.2. Determination of winners: 30 September 2026 at 15:00 (Moscow time).
2.3. Prize issuance: from 30 September 2026 to 30 October 2026.
3. Terms of participation
3.1. A Participant may be a capable citizen of the Russian Federation who has reached the age of 18, has a registered account in the “MAX” messenger, and has fulfilled all conditions of participation in the Promotion established by these rules.
3.2. To participate in the Promotion, the User must perform the following actions:
- Be a subscriber to the Organizer’s official channel (https://max.ru/flysmartavia);
- Activate the Organizer’s chatbot in MAX (hereinafter — the Smarty Chatbot), located at https://max.ru/smartavia_flybot, activate the Chatbot by calling the “Start” command or in any other way leading to activation of the Chatbot, and share your contact; if the phone number was provided earlier, there is no need to share the phone number again.
- Go to the Organizer’s official contest chatbot in MAX (hereinafter — the Smartavia Chatbot), located at https://max.ru/smartavia_contest_bot, activate the Chatbot by calling the “Hello” command or in any other way leading to activation of the Chatbot.
- Click the “Participate” button under the post announcing the Promotion in the Official Channel in MAX.
- If the Participant is selected as a Winner, in order to receive the Prizes provided by the Organizer, give consent to the processing of personal data for the purposes of organizing and conducting the Promotion and providing and using the Prizes by sending consent through the contact channels specified in the information materials.
- The Participant must remain subscribed to the Official Channel in MAX and the Chatbots until the results of the Promotion are summed up.
3.3. By performing the actions listed for participation in the Promotion, the User confirms their familiarization with and full and unconditional consent to these Rules, including the terms of participation in the Promotion set out in clause 1, and becomes a Participant of the Promotion. In addition:
- The Participant’s profile in MAX must be able to receive a personal message from JSC “Smartavia Airlines”.
- Participation or victory in the Promotion is annulled if the User fails to perform one or more of the listed actions (clause 3.2), as well as in the event of non-compliance with other terms or restrictions of the Promotion.
- When selecting Winners, JSC “Smartavia Airlines” checks whether Participants have a subscription to the Official Channel in MAX.
- When checking Winners for compliance with the requirements specified in clause 3.2, JSC “Smartavia Airlines” has the right to request from the Winner, in personal messages in the MAX messenger, a screenshot confirming subscription to the Official Channel in MAX, to the Smarty Chatbot, and/or the presence of a winning notification. If the Winner fails to respond to JSC “Smartavia Airlines”’s request within 24 hours from the moment the request is sent, or if it is impossible to send a message to the Winner because their account is private within 24 hours from the moment the Winners are determined by the chatbot, the relevant Winner is considered to have refused the Prize. Winners are not selected again.
3.4. Participation is free of charge.
3.5. Employees and representatives of the Organizer, as well as affiliated persons, including individuals with whom the Organizer has concluded civil law contracts for the performance of work and/or provision of services, may not participate in the Promotion; employees of organizations engaged in conducting the Promotion, as well as members of their families.
4. Draw mechanism and prizes
4.1. Prize fund: 3 (three) electronic Smartavia tickets (hereinafter — the Prizes). The nominal value of each ticket is 3,900 (Three thousand nine hundred) rubles. Electronic tickets may be used starting from 01 September 2026 until 31 December 2026, except for the “embargo” period on the following dates: from 25.10.2026 to 04.11.2026 and from 25.12.2026 to 31.12.2026. The Prize is not replaced with other Prizes, monetary compensation is not paid, and partial issuance/payment of the Prize is not made. The number of prizes is limited. One participant may receive no more than one prize. Transfer of the right to receive a prize to third parties is not permitted.
4.2. Determination of winners: on 30 September 2026, from all participants of the Promotion, during the Participation Period, a register of participant nicknames (user names of the Winners displayed on their profile pages in the “MAX” messenger) or URLs of their profiles in the “MAX” messenger is formed. Then, using a random selection service (bot), 3 (three) winners will be determined.
4.3. The results of the draw will be published in a separate post on the Channel.
5. Procedure for receiving the prize
5.1. Each winner will be notified via a personal message from the official support service account within 24 hours after the results are determined.
5.2. To receive the Prize, the winner must, within 3 (three) business days, respond to this message and provide:
- Full name;
- contact phone number;
- email address.
“The requested data is used exclusively to identify the winner, send the electronic ticket, and fulfill tax obligations (if necessary).
5.3. Taxation: The value of each Prize is 3,900 (Three thousand nine hundred) rubles, which is less than 4,000 rubles; therefore, in accordance with clause 28 of Article 217 of the Tax Code of the Russian Federation, income in the form of the Prize is not subject to personal income tax and is not subject to declaration by the winner. If, for any reason, the actual value of the ticket exceeds 4,000 rubles, the Organizer will independently calculate, withhold, and pay personal income tax on the excess amount, as well as submit information to the tax authority (as a tax agent). The winner is not obliged to pay tax independently.
5.4. Consent to the processing of personal data is requested separately during communication with the winner and is necessary exclusively for the purposes of delivering the Prize and fulfilling tax obligations. To receive the Prize, the winner must provide, at the Organizer’s request, their real and reliable personal data. The Organizer is released from liability for the impossibility of providing the Prize to the Promotion winner if the latter fails to fulfill the obligation to provide correct personal data, as well as consent to their processing. The Organizer undertakes to ensure the confidentiality and security of the winner’s personal data during their processing in accordance with the requirements of Federal Law No. 152-FZ of 27.07.2006 “On Personal Data”.
5.5. Prizes are not awarded to Participants for the following reasons:
- The Prize is recognized as unclaimed, and the right to it is lost if the winner does not make contact within 7 calendar days from the moment of the first notification or does not provide the necessary data;
- The Participant has not performed any other actions necessary to receive the Prize in accordance with these rules, or has performed such actions in violation of the established deadline;
In all of the above cases, the Organizer has the right to refuse to issue prizes to the winner and to dispose of them at its own discretion, including by conducting a repeat determination of the winners of the relevant prize among the remaining Participants entitled to receive it. Participants of the Promotion thereby lose the right to claim prizes from the Organizer of the Promotion.
6. Final provisions
6.1. Participation in the Promotion means full and unconditional acceptance of these rules.
6.2. The Organizer is not responsible for technical failures in the operation of “MAX”, problems with the participant’s Internet connection, the inability to contact the winner, or the actions of delivery services after the Prize has been transferred to them.
6.3. The terms of the Promotion may be changed by the Organizer unilaterally by posting information about changes in the terms of the Promotion (together with a new edition of the terms of the Promotion) in the same place where they were originally posted; the Organizer also has the right to early terminate the Promotion. At the same time, users and Participants of the Promotion have no right to demand any compensation or damages. Participants of the Promotion undertake to independently monitor any changes in the terms of the Promotion. At the same time, participants may not demand any compensation and/or damages in connection with the Organizer making any changes to the terms or terminating the Promotion. The Organizer is not liable to participants for changing or terminating the Promotion and is not obliged to pay them any compensation or reimburse damages.
6.4. All disputes are resolved through negotiations. If no agreement is reached, the dispute shall be considered in court at the location of the Organizer.
6.5. The Promotion is not organized or supported by the administration of the “MAX” messenger.
6.6. In the event that third parties present claims/lawsuits to the Organizer related to the performance of an action (and any of its elements, both together and separately) in accordance with these rules, the participant undertakes to independently settle the arising claim/lawsuit, and, if independent settlement is impossible, to act as a co-defendant in the arising claim/lawsuit and reimburse the Organizer for documented damages caused in connection with the settlement of such claims/lawsuits.
6.7. At any time, the Organizer, on reasonable and lawful grounds, may determine that a winner or participant is disqualified, does not meet the participation criteria, violates these rules, or demonstrates behavior that the Organizer reasonably considers offensive, improper, threatening, unlawful, or aimed at insulting, abusing, threatening, or humiliating any person. The Organizer has the right to remove such winner or participant, even if the disqualified winner or participant could have been notified, displayed, or announced anywhere.
6.8. The cost of Internet traffic provided via a mobile phone, laptop, or other high-tech device is determined by the mobile operator or Internet service provider and is paid by the Participant independently in accordance with the established tariffs.
Appendix 1. Composition of the prize fund
3 (three) electronic Smartavia tickets for the selected destination round trip with flight dates from 01 October 2026 to 31 December 2026.
