Smartavia Answer Center

We will answer your most important questions ❤️

I will not be able to fly (quarantine, canceled trip, business trip, other). Can I return a ticket?

  1. If the ticket was purchased at, at your own sales office or via call center of the company, to issue a ticket refund, fill in form.
    Before applying for a refund, we recommend that you make sure that the ticket can be returned and check the conditions of your fare: at website.
  2. If the ticket was purchased on a third-party site or through an agency, contact the place where the ticket was purchased.

We recommend that you cancel your seats in advance for a refund.

Tip from an Experienced Traveler
Removal of seats is a refusal of transportation with further cancellation of seats. It is a confirmation that you will not fly on this flight.
Please note that Smart Light and Smart tickets are non-refundable. After the removal of seats, the possibility of exchanging a ticket with a fee for another date remains during the validity period of the ticket (the validity period of the ticket and the amount of the fee depends on the fare rules).

We are always here

Write to us on social networks or messengers. We will answer and help everywhere.