Smartavia Answer Center

We will answer your most important questions ❤️

My trip was canceled due to restrictions. Is this a forced return?

If your flight is not cancelled, the cancellation is considered voluntary. Ticket refunds are subject to the terms and conditions of your fare application.

We recommend that you cancel your seats in advance for a refund.

Tip from an Experienced Traveler
Removal of seats is a refusal of transportation with further cancellation of seats. It is a confirmation that you will not fly on this flight.
Please note that Smart Light and Smart tickets are non-refundable. After the removal of seats, the possibility of exchanging a ticket with a fee for another date remains during the validity period of the ticket (the validity period of the ticket and the amount of the fee depends on the fare rules).

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