Smartavia Answer Center

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My child is ill and will not be able to fly. Can I return a ticket?

  1. If the ticket was purchased at, at your own sales office or via call center of the company, to issue an involuntary ticket refund, you must fill out form.
  2. If the ticket was purchased on a third-party site or through an agency, contact the place where the ticket was purchased.

To confirm the involuntary refusal of transportation, you must provide the relevant documents (documents confirming the degree of relationship will be required).

Be careful, in order to return the money on the ticket, you must notify that it is impossible to fly before the flight departure and remove the seats.

To learn more about ticket refund rules, visit website.

Tip from an Experienced Traveler
Removal of seats is a refusal of transportation with further cancellation of seats. It is a confirmation that you will not fly on this flight.

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