Smartavia Answer Center
We will answer your most important questions ❤️
My child is ill and will not be able to fly. Can I return a ticket?
- If the ticket was purchased at flysmartavia.com, at your own sales office or via call center of the company, to issue an involuntary ticket refund, you must fill out form.
- If the ticket was purchased on a third-party site or through an agency, contact the place where the ticket was purchased.
To confirm the involuntary refusal of transportation, you must provide the relevant documents (documents confirming the degree of relationship will be required).
Be careful, in order to return the money on the ticket, you must notify that it is impossible to fly before the flight departure and remove the seats.
To learn more about ticket refund rules, visit website.
Tip from an Experienced Traveler
Removal of seats is a refusal of transportation with further cancellation of seats. It is a confirmation that you will not fly on this flight.
Section questions
- What is a forced return?
- I will not be able to fly due to illness/death of a relative. How to return a ticket?
- Why do you need to rent places?
- I want to return the ticket. How to do it?
- Ticket refunded. When will the money be returned?
- Can I get a refund for a refund to another card?
- How to take off seats?
- Can I return the money for the return of the service to another card?
- I will not be able to fly (quarantine, canceled trip, business trip, other). Can I return a ticket?
- My trip was canceled due to restrictions. Is this a forced return?
