Smartavia Answer Center
We will answer your most important questions ❤️
I sent a claim. How do you know if you received it?
In case of filing a claim through the website, a notification is sent to the e-mail confirming the acceptance of the claim with the assigned electronic number XXX-00000.
If the claim is sent to the postal address, you can track the receipt by the track number.
The term for consideration of claims is up to 30 calendar days.
Section questions
- What are the requirements for a claim?
- What documents do I need to attach to the claim?
- What is the time limit for claims?
- I want to file a complaint. How to do it?
- My flight has been cancelled. How to return a ticket?
- How to write a claim? Where to send?
- Can I file a claim electronically?
- I was promised compensation. Where to apply?
- I received a response to my complaint. Disagree with the decision. Where to apply?
- I have not received a response to my claim. How to find out?
- Claim money has not arrived. Answer received. Where to apply?
- Where can I go for advertising?
