Smartavia Answer Center

We will answer your most important questions ❤️

My flight has been cancelled. How to return a ticket?

If your flight is cancelled, you can:

  • Change a ticket without additional fees for another date (according to the fare conditions) - on the site Submit Application.
  • To issue an involuntary refund of the ticket at the place of its purchase. If the ticket is issued on our website, through a call center or through our own sales offices — leave a request on our website.

The processing time for a return request is from 10 to 30 calendar days. May be changed by company rules according to different situations.

If the ticket is issued through a third-party website or agency, contact the place of purchase.

We are always here

Write to us on social networks or messengers. We will answer and help everywhere.