Can I file a claim electronically?
Complaints are accepted to the airline's postal address: 163053, Arkhangelsk region, city of Arkhangelsk, settlement of Talazhsky air town, Airport Arkhangelsk street, building 4, building 1.
In electronic claims are accepted only on topics:
- Luggage damage/missing;
- Loss/delay in delivery.
You can view the terms of filing a claim and download the necessary claim forms on site
- What are the requirements for a claim?
- What documents do I need to attach to the claim?
- What is the time limit for claims?
- I want to file a complaint. How to do it?
- My flight has been cancelled. How to return a ticket?
- How to write a claim? Where to send?
- I was promised compensation. Where to apply?
- I sent a claim. How do you know if you received it?
- I received a response to my complaint. Disagree with the decision. Where to apply?
- I have not received a response to my claim. How to find out?
- Claim money has not arrived. Answer received. Where to apply?
- Where can I go for advertising?