Smartavia Answer Center

List of documents attached to the claim:

1. If your baggage is lost:
   • air ticket (electronic ticket);
   • boarding pass;
   • tear-off baggage tag coupon;
   • commercial act or baggage search act;
   • when declaring the value of baggage - supporting documents;
   • full details of the passenger's bank account for the transfer of monetary compensation.

   Download the Lost Baggage Claim Form.

2. If your baggage is damaged:
   • air ticket (electronic ticket);
   • boarding pass;
   • tear-off baggage tag coupon;
   • luggage damage report;
   • photos of damaged luggage;
   • a document confirming the cost of repairing the suitcase (cash or sales receipt, or a certificate from an authorized repair organization), or a document confirming the impossibility of repairing if repair is not possible;
   • full details of the passenger's bank account for the transfer of monetary compensation.

   Download Baggage Damage Claim Form.

3. When a flight is delayed:
   • air ticket with an airport stamp indicating a flight delay;
   • boarding pass;
   • full details of the passenger's bank account for transferring monetary compensation

   Download flight delay claim form.

4. Other documents confirming the stated requirements (payment for a hotel, meals, travel by other transport, etc.)